10. Operating costs

		for the year ended
	Note	31 December 2016	31 December 2015
Technical costs and cost of settlements with telecommunication operators		1,938.7	2,141.0
Depreciation, amortization, impairment and liquidation		1,971.5	1,699.3
Cost of equipment sold		1,354.7	1,332.8
Content costs		1,114.2	1,065.9
Distribution, marketing, customer relation management and retention costs		827.8	802.6
Salaries and employee-related costs	a	570.5	550.2
Cost of debt collection services and bad debt allowance and receivables written off		46.9	62.6
Other costs		245.0	213.5
Total		8,069.3	7,867.9

note_10._operating_costs.xlsx

A) Salaries and employee-related costs

	for the year ended
	31 December 2016	31 December 2015
Salaries	481.4	464.1
Social security contributions	73.4	70.1
Other employee-related costs	15.7	16.0
Total	570.5	550.2

note_10.a_-_salaries_and_employee-related_costs.xlsx

 

Average headcount of non-production employees*

	for the year ended
	31 December 2016	31 December 2015
Employment contracts (full-time equivalents)	5,010	5,033

* excluding workers who did not perform work in the reporting period due to long-term absences  

note_10.a_-_average_headcount_of_non-production_employees.xlsx